Intelligent Operations 360°

With the IO 360° concept creates holistic solutions that boost the performance of service operations and supply chains. 

The essence of our concept is a balanced approach to designing processes and tools for human decision-makers and users. Its powered by customer-centric service design, lean and latest technologies, and applies to a wide range of business situations.

Choices on Processes, People and Tools depend on existing Architecture & Design of your service operations or supply chain.

Whether you like processes or not, your services and products are created through them. The better different activities are aligned with your strategy and goals, the more value is created to customers.

You can make your processes more intelligent by understanding customer needs better, embedding continuous learning and applying smart design principles. 

Right software tools are the foundation of productivity in the modern digitalized society. Their core task is to enable better decision-making and execution.

Intelligent tools are the ones with smart development practices. Both lightweight and heavyweight IT must be developed to keep up with changes in environment and expectations.

No matter how far you go with automation, people are going to be a major part of operations. It’s not trivial what is the portfolio of skills you possess and how you are organized.

You can grow your people intelligence by recruiting smart professionals, but perhaps even more importantly by growing them.

What if no one knew the logic of your tools? Logic and models are the core of software, mimicking your processes and decision making, and hence must be aligned with your strategy and goals.

You can move towards predictive and prescriptive analytics with modern optimization, simulation and machine learning techniques. Rapidly configurable logic and models can be your competitive advantage. 

The impact of any tool depends on its ability to drive changes in human behavior. The interaction between man and machine is often defined by the user interface design.

You are one step closer to Human-Computer Interaction (HCI) intelligence, if users can change the way they work e.g. through scripting instead of being limited by graphical user interfaces.

When designing your processes consider how much and what type of work should be given for systems to manage. Also remember that Automation decisions have implications on organization and processes. 


Here intelligence is about digitalization, robotic process automation, artificial intelligence and other forms of modern technologies.

Tools need data to function, and smart decisions can be made only when the logic and models provide valuable insights. High-quality data is a prerequisite for any process, automated or not, to move towards prescriptive analytics. 


By continuously learning from data, organizational decision-making and execution, you can align your

data models to changing business needs.

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